We’re Hiring!

Written By Adriana Rolston

We are currently seeking relief Booking/Intake staff to provide casual staffing support. The Intake and Booking roles are responsible for booking client appointments, admitting clients into the clinic, handling administrative tasks, selling birth control and other tasks as needed. Applications are open until Jan 3rd. See more about this position below, or on charity village.

Status: Relief/Casual

Hours:  Relief staff work on an as-needed basis. There is no set number of hours available.

Hiring Rate: $25.05/hour

POSITION SUMMARY:

The Booking Coordinator and Intake Coordinators are two different positions at the clinic; however, relief staff are trained in both roles.

RESPONSIBILITIES:

  • Manage electronic scheduling (Accuro)

  • Maintain an empathetic, professional and non-judgmental tone

  • Assess caller needs and eligibility and book appointments accordingly

  • Provide comprehensive information about clinic services, clinic processes, abortion methods and birth control options to callers

  • Provide brief psychosocial counselling to callers and connect to internal and external support services, when appropriate

  • Process online appointment requests and complete follow up tasks as assigned

  • Manage client intake and assist with managing clinic flow

  • Maintain clinic security measures at all times

  • Sell birth control according to CIHC internal prescription policy 

  • Receive and process incoming mail, deliveries, and faxes

QUALIFICATIONS:

  • Experience booking appointments and/or managing systems in an office or clinic setting; experience managing or using a computer booking system (Accuro & Oceans experience an asset)

  • Experience providing administrative support

  • Exceptional telephone communication and interpersonal skills

  • Excellent data entry skills

  • Superior customer service philosophy and practice

  • A commitment to working within an anti-oppression framework

  • A solid pro-choice philosophy

  • The ability to build a trusting and supportive short-term relationship with clients

In your cover letter you must include a statement describing your pro-choice philosophy as it relates to abortion; applications without this requirement will not be reviewed. Please submit your cover letter and resume as one document to info@choiceinhealth.ca. Kindly indicate “Relief Intake & Booking” in the subject line.

Choice in Health Clinic strongly encourages applications from members of equity-seeking groups. Please let us know if you require accommodation during any stage of the hiring process.

Adriana Rolston
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We’re Hiring!